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Child Protective Services (CPS)


Investigates reports of suspected abuse and maltreatment of children received from the NY State Central Registry for Child Abuse and Maltreatment. Caseworkers assess multiple risk factors and the safety of the children involved to determine if the family needs assistance in order to keep their children safe.

Eligibility: Individuals needing to report child abuse/neglect

Application Process: Call to report concerns

Required Documentation: None

Fees: None

Oswego County

Map and Directions

Oswego County Department of Social Services

100 Spring Street
Mexico NY 13114

Website: www.oswegocounty.com/dss

Hours: Monday - Friday, 8:30 AM - 4 PM

Disabled: Fully Accessible


24 Hour NYS Child Abuse Hotline: 800-342-3720

24 Hour National Child Abuse Hotline: 800-422-4453

24 Hour National Center for Missing & Exploited Children: 800-843-5678

Mandated Reporter Hotline: 800-635-1522

Fax: 315-963-5600

Business Line: 315-963-5347

Email: [email protected]

Website: www.oswegocounty.com/dss

100 Spring Street
Mexico NY 13114

Mailing Address:

PO Box 1320
Mexico NY 13114


Administrative hours: Monday - Friday, 8:30 AM - 4 PM
Services provided 24 Hours / 7 Days via Hotline

Disabilities Access

Fully Accessible

Contact Community Services answers the 211CNY phone line
211CNY is answered by:
United Way

United Way of Central New York
United Way of Greater Oswego County
United Way of Northern New York, Inc.

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