Contact

Dial 2-1-1 and get connected with an Information & Referral Specialist. Services are free, confidential and available 24/7.
If you are calling from outside Central or Northern NY or cannot directly dial 2-1-1, call (844) 445-1922.
You can also text your zip code to: 898-211
Or, email: [email protected]

Use our searchable online directory to find the help you need. Our online search tool has listings of community, social and government services. Search 211 CNY Online.

Other Questions? Dial 2-1-1 or complete the form below to ask a question, share a story or give feedback. We will reply within 24 hours with information, options and referrals.

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    Privacy and data collection

    We respect the privacy of every individual who visits our website and adhere to state and federal privacy laws. This privacy policy outlines the information 211 CNY collects through our website and how we use that information. By using this site, you are indicating that you agree to this policy.

    Some sections of this website may collect and retain personally identifiable information about you, such as your name, address, telephone number or email address, etc. Your email address and/or contact information will not be provided to any third parties, without prior consent.

    We also collect certain technical information with regard to your use of our website. However, this information does not allow us to identify you personally. This information may include the type of Internet browser, computer operating system you are using, or the name of the website from which you linked to our site.

    Help keep our 211 database current

    Help us keep our 211 database current by emailing suggested updates to [email protected].

    If you would like to suggest a program or agency to add to our resource database, check our Inclusion/Exclusion Policy.

    inclusion/exclusion policy

    Looking to add your agency to our database?

    Agencies wishing to add their organization to the 211 CNY database can fill out the request form by clicking here. You may also contact us by phone (315) 218-1947 or email at [email protected].
    join database